Algemene voorwaarden

Identiteit ondernemer

Kyana Van Laere, owner Kywi

Weverstraat 21, 996O Assenede (Belgium)

KVK: 1001073949

Contact: kywi.gifts@gmail.com

 

Terms and conditions

The following terms and conditions apply to all orders placed with Kywi. By placing an order through the website, you agree to these terms and conditions and are solely responsible for your purchase. Kywi reserves the right to regularly change and/or supplement the terms and conditions and the content of the website and social media.

 

Liability

All products sold by Kywi through the webshop are depicted and described as clearly as possible (including details such as product size). Kywi cannot be held liable for damage resulting from the (incorrect) use of products offered through the webshop.

 

Prices

Prices on are always in euros, including 21% VAT and excluding shipping costs. The prices of the items are per item, unless otherwise stated.

 

Orders

When an order is placed, an agreement is concluded. Each item in the webshop is handmade and may therefore differ slightly from the version in the photo. A slight deviation in color or shape is therefore not considered a "defective" item and cannot be refunded. If an item is out of stock or if the delivery time differs, you will be notified as soon as possible.

 

Payments

Payments are made securely through "Mollie." The final payment is the full purchase price plus any additional shipping costs. The order is only final once the invoiced amount is credited to Kywi's account. If the invoiced amount is not paid within 14 days of the invoice date, the order will be canceled.

 

Personalized item

A personalized item is personal and CANNOT be returned. When entering a specific text or name, the customer is responsible for any errors. If the information is not provided correctly and a name or text appears incorrectly in the final design, Kywi is not liable.

 

Shipping

Shipping costs will be added when you complete your order. You can always find the rates under the "Shipping and Delivery" section.

Products from our seasonal collections are in stock and can be mailed within 1-2 business days of ordering. Our gifts and permanent collection are items that are not in stock (due to customizations and printing) and are therefore only processed after the order has been placed. Therefore, these items require a processing time of 5 business days (shipping not included). So order them in time!

Once the order has been processed, it cannot be canceled due to "excessive processing time." Large orders of more than 10 items require a different delivery time. We will inform you personally about this.

Once an order has been placed and contains one or more custom-made items (e.g., personalization, custom colors, etc.), it is FINAL after the order is placed and can NO LONGER be canceled due to the processing and/or delivery timeframes specified in our terms and conditions. Therefore, we cannot issue refunds for these items. If you would like to receive your order before a specific date and are unsure about the processing and/or delivery timeframe, please contact us first! You can do this via email or our social media channels.

 

Shipping to parcel point

If you select "shipping to a parcel point", the package will be sent to a parcel point. This cannot be changed as our labels are automatically created via our webshop and the selected shipping method! If you have specified a home address and no parcel point of choice, our website will automatically create a shipping label to the nearest parcel point. If you would like home delivery, you must also select home delivery. Selecting shipping to a parcel point because it is cheaper, but still requesting home delivery IS NOT POSSIBLE. If you have selected the incorrect method, please contact us on the day you placed the order so that we can adjust this manually after payment of any remaining shipping costs! Kywi is not responsible for incorrectly selecting the desired shipping method.

 

Track and trace

Our shipping labels are automatically generated through our webshop and linked to the postal service's platform. This automatically transfers the information you provided when placing your order. After a shipping label is created, you will immediately receive an email from the postal service with a track and trace code, and you will also receive an email from us confirming that your order has been shipped.

Didn't receive a track and trace code?

Check if you received a confirmation email after placing your order. If you didn't receive one, you probably entered an incorrect email address. Please contact us as soon as possible so we can send the track and trace code to the correct email address. We are not responsible for undelivered or returned packages due to incorrect information. Is all the information you entered correct? Please contact the postal service as soon as possible to obtain the track and trace code. If the package is returned due to late collection from the collection point or vending machine (for whatever reason), we are unfortunately not responsible. 

 

Return conditions

Items that you don't like can be returned within 14 days of your order being arrived. The full order amount for the returned items will be refunded. Return costs are always the customer's responsibility. We will only reimburse the costs if items arrive damaged during shipping. An item that was custom-made (request your own custom creation/adjustments) is personal and was therefore custom-printed after ordering. We never keep this in stock because these items are too specific for general sale. Therefore, these items CANNOT be returned. This applies to all prints, including those for mothers, teachers, godmothers, etc., with or without a specific name, especially when these items are seasonal, e.g., Mother's Day, end of school year, etc...

Items that are returned must be undamaged and unused. If Kywi suspects this, a refund will not be possible, and you will be notified.

 

Damaged products

Our products are durable and shock-resistant, but it's always possible that something goes wrong during shipping, resulting in an item arriving broken or damaged. Please report this within 48 hours of receiving your order, including a photo of the damage. You will then have the option of a refund for the broken/damaged item or, if possible, a replacement. If you report the damage after 48 hours, we will consider it a broken item, and no refund will be possible.